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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
 Posted - 05/05/2010 : 06:56:04
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Went to pick up my weekly order of halves. All the tellers say hello and greet me by my first name. I give them their weekly bag of candy. Then I give them the cash for the halves and pennies I was picking up. The teller runs my cash through the counting machine, looks at the machine, takes the cash and puts it in her drawer. Then she goes back and loads up the cart with my halves and pennies. Wheels it out to the lobby and I take the cart and go to my car. Unload the coins and bring the cart back into the bank, Thank them again and tell them I'll see you next week. Another weekly pick up accomplished with no problems, or so I thought. I get home and there is a message on my answering machine, it is the head teller from the bank where I just picked up one of my weekly orders and she says I am sorry but the cash you gave me for your order was $100.00 short. I went too lunch right after you were here and when I got back I looked at the receipt from the cash counting machine and it read $100.00 less than it should have. I said that was impossible because I gave you the cash and you ran it through the machine and looked at the total and everything was fine and then you went to get my coins. The machine has a digital readout and if the total would have been off you would have said something. Plus I know I gave her the correct amount because I recounted it three times while I was waiting for her to wait on me. And to verify it even further I went to three dump banks just before I went to this bank so I know exactly how much cash I had and what I should have had left when I got home and the amount was right on. If when I got home I would have had and extra hundred dollar bill I would have said yes you are right, but after making my dumps and this one pickup I had the exact amount I should have had. But what do I do? If I want them to keep ordering for me I will have to pay them the $100.00 even though I know I gave her the correct amount. The thing that really bothers me is why should I be penalized because she didn't do her job right? If she didn't look at the receipt from the counting machine until after lunch that isn't my problem. Just because her drawer was off by $100.00 it could have been from another transaction. I think because drawer is off by $100.00 and to keep herself out of trouble she wants me to make up the difference. But there isn't much I can do other than to pay the extra $100.00 I can tell you one thing I will not leave that bank ever again without getting a printed receipt for the money going in and the money coming out. And maybe that is something for other people to learn from. If you are doing a pickup worth several thousand dollars it isn't a bad idea to get receipts so you have a paper trail to verify that you gave them the cash. But I can tell you it will be a long time before they get anymore candy.
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COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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UDEric
Penny Pincher Member
USA
202 Posts |
Posted - 05/05/2010 : 07:28:41
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Dang, really tough situation. From your handle I'm assuming you're from North Dakota? Is this the only possible bank that you can pick up from? If so they sorta have you by the you know what. Tell the bank to see it from your shoes...if you went home with 4 boxes of halves, and then when you got home 2 hours later you left them a message saying that 10 rolls were missing from one of the boxes. There is no way they'd shell out that extra hundred.
I'm in a high density bank area, so I would probably just cut the bank off and move my order somewhere else. But again if they are all you have you have to weigh it to see if it's worth it. If you've found hundreds or even thousands of halves over time then maybe you just have to suck it up as losing 20 90% and think in the long run it will be better to pay them? |
"Three things cannot be long hidden: the sun, the moon and the truth" |
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thogey
1000+ Penny Miser Member
USA
1617 Posts |
Posted - 05/05/2010 : 08:31:16
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I think you should talk to them face to face explaining yourself exactly like you explained yourself in the post.
Bring 100.00 with you in 10.00 bills in case you can negotiate a lower settlement.
Be prepared to suck it up. It seems like you and I have been doing a lot of sucking it up lately. |
Come to the new and improved realcent: http://realcent.org
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No82s
Penny Pincher Member
USA
198 Posts |
Posted - 05/05/2010 : 08:44:07
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| I would think if they were indeed short her drawer would have shown that at the end of the day. Hopefully this just corrects itself with that daily balance. |
The difference between an optimist and a pessimist is that the pessimist is better informed. |
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/05/2010 : 09:35:53
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Yes UDEric there are other banks, but it is hard to find any that will order for you. Most of you guys have problems with dumping for me it is opposite I have more of a problem finding banks that will order for me. I have had pretty good luck finding silver in the boxes they have been getting for me. So I will probably cave in and give them the hundred bucks. I thought too at the very least maybe they would split the cost of this error and I could pay $50.00 I will suggest that next week when I pick up my order. I don't know why I should be penalized because she didn't do her job. If she didn't check to see what the receipt showed on the cash counting machine when I handed her the cash and before I left the building that's not my fault. Anyway they just screwed themselves out of their weekly candy treats that I had been bringing each week when I pick up my order, so that will save me $5.00 a week. And from now on I will not leave the bank without getting a printed receipt for the cash in and coins out.
And yes Thogey I have been taking it up the you know what quite a bit lately. But I'm used to it. |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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highroller4321
1000+ Penny Miser Member
USA
2648 Posts |
Posted - 05/05/2010 : 11:11:53
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I would go in and talk to the manager and explain the situation. Tell them exactly what you have told us and explain that you only had X amount on you and you know this because you just got the cash from the other dumps. Tell them you know mistakes happen but you are 100% sure that the mistake was NOT on your part. I would than ask them to look back at the security cameras and figure out what is really going on. Another teller could have run something on that machine and got a print out that just happend to be $100 short. Anything could have really happened.....
Do NOT talk to the teller that this situation happened with. Talk to the manager directly and get it resolved. Be nice but stand your ground.
Good luck! |
Copper Penny Investing
www.portlandmint.com |
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/05/2010 : 12:30:52
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| I agree with you highroller, I already asked if the security tape could be reviewed and she said if wouldn't do any good because the camera takes like 1 frame per second and the distance is too far away from where I was standing. So it would only show me standing there, counting out cash but would not be close enough to show if I was counting ten dollar bills or hundred dollar bills. I am screwed anyway I proceed. You say don't talk to the teller involved but she is the head teller and she does all the coin ordering. If I go behind her back to the manager I know I can cross this bank off my list for picking up anymore halves. And this bank has produced a pretty good supply of silver. I have gotten a couple of walkers out of this bank and this last order I picked up produced two Franklin's, two 64 Kennedy's and 12 40%ers. This one of those deals where I'm darned if I do and darned if I don't. As I said before it will "NOT" happen again, I will request that all transactions from now on be paper and I will have receipt for the transaction before I walk out the door. |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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PennySaved
1000+ Penny Miser Member
USA
1720 Posts |
Posted - 05/05/2010 : 12:40:30
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Personally, it would be hard for me to just give them $100 for their error. Is this a small credit union or a big national bank chain? I would probably call the 1-800 # and ask them their policy of handling these issues and tell them the story.
I have often found that branch managers and tellers are not always going with what the actual bank policy is.
One time I was turning in coin at a branch and the branch manager and teller FORCED me to write my account # on every single roll of pennies I was turning in. I did not want my account # on those rolls and I was kind of really upset me to the point of seeing yellow that I had to stand there and write my account # on every roll. I called the national 1-800 # and I found out later this was TOTALLY against company policy and of course called them out on it. |
SELLING COPPER PENNIES 1.4X FACE SHIPPED......“I sincerely believe that banking establishments are more dangerous than standing armies, and that the principles of spending money to be paid by posterity, under the name of funding, is but swindling futurity on a large scale” Thomas Jefferson |
Edited by - PennySaved on 05/05/2010 13:27:45 |
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twentybux
Penny Pincher Member
174 Posts |
Posted - 05/05/2010 : 12:45:20
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| Dang NDFARMER, you're right. You're "darned" anyway you look at it. Being in a small town where only a few wish to assist me in my endeavor, I see where you are coming from. I would say you just paid for an education in regard to always checking the receipt. :( You're right, if you also have few that wish to play your game in your neck of the woods, you would hate to lose them due to their dumb mistake. I guess, if you continue to work in coins for the long term, it might be easier to take this one for the team. You may have someone in the bank that knows the "real" story and may be willing to assist you down the road by means of even nicer coins they have placed off to the side for you, etc. Man...hate to hear it. Thank you for the story. It really has opened my eyes to checking my receipts. |
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wheeler_dealer
Penny Collector Member
USA
402 Posts |
Posted - 05/05/2010 : 14:03:51
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| would seem that this is a mistake on their part and they should cover it. Did she physically count the cash or just put through the machine. Ask her what the policy is for this. You did not rush her and she put the cash in her drawer with out bringing this supposed error to your attention. Machines can be off. people make mistakes counting. What if she gave another customer wrong amount. Ask them to audit her accounts and verify before paying them anything. Difficult situation to be in however banks have safeguards for this and you shouldn't be the one getting pinched. did someone use the counting machine while she was out? An end of day audit should uncover any errors and amounts have to balance you should insist that this is accurate and then onsider your options. Good Luck |
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/05/2010 : 14:08:04
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| I guess if others can learn from my mistake it won't be a total loss. I know I have learned from it. I have been getting coins from this bank for over a year and never have had any problems. But I guess I should have been smart enough to request a receipt each time, because when you are getting 4 - 6 boxes of halves at a time you are talking quite a sizable transaction. When you are handing over 30 one hundred dollar bills at a time you should get a receipt for that. Just so after I hand her the extra Franklin for next weeks order she doesn't say "Oh by the way we won't be able to order coins for you anymore". I would really come unglued then. |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/05/2010 : 14:24:33
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| Wheeler dealer, she ran it through the machine and looked at the total on the machine and then went to get the coins. If the total was not right she should have and would have said something then. I asked her that exact question I said is there anyway that two bills could stick together or is there anyway that the machine could be off? She said no there is no way the machine could be off. As UDEric said what if the shoe was on the other foot and when I got home I found I was ten rolls short? I am sure they would gladly hand me an extra 10 rolls next week when I pick up my order. (yeah right)(LOL) |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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El Dee
Penny Hoarding Member
USA
547 Posts |
Posted - 05/05/2010 : 14:54:04
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Banks are *never* wrong when cash comes up short. It's always someone else. Heh.
I worked for a company where our poor accounts payable gal accidentally wrote a duplicate check to an out-of-state payee. The mistake was discovered the day after it was mailed, the bank was contacted and a stop-payment order was issued.
A few days later, it was cashed by an out-of-state bank, and the guy disappeared with his 2nd-time-around money. $10,000 or so, if I recall. In spite of a timely and properly executed stop-payment order, our firm ended up having to reimburse the out-of-state bank for its loss. Lawyers, y'know.
ND, I'm afraid you'll have to suck it up if you want to keep working with that bank. Like you said, no more goodies.
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Trust the government? Ask an Indian. |
Edited by - El Dee on 05/05/2010 14:56:51 |
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highroller4321
1000+ Penny Miser Member
USA
2648 Posts |
Posted - 05/05/2010 : 15:30:44
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quote:
Originally posted by NDFARMER
I agree with you highroller, I already asked if the security tape could be reviewed and she said if wouldn't do any good because the camera takes like 1 frame per second and the distance is too far away from where I was standing. So it would only show me standing there, counting out cash but would not be close enough to show if I was counting ten dollar bills or hundred dollar bills. I am screwed anyway I proceed. You say don't talk to the teller involved but she is the head teller and she does all the coin ordering. If I go behind her back to the manager I know I can cross this bank off my list for picking up anymore halves. And this bank has produced a pretty good supply of silver. I have gotten a couple of walkers out of this bank and this last order I picked up produced two Franklin's, two 64 Kennedy's and 12 40%ers. This one of those deals where I'm darned if I do and darned if I don't. As I said before it will "NOT" happen again, I will request that all transactions from now on be paper and I will have receipt for the transaction before I walk out the door.
Oh I did not know she was the head teller... I would deal with her AND the manager.
Depending on the amount it does not really matter the denomination of the bills. They can count the # of bills and figure it out. She SHOULD still have the print out from the machine. If the # they see you count and the # on the machine count does not match than your set. If the number matches than you are also sunk...
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Copper Penny Investing
www.portlandmint.com |
Edited by - highroller4321 on 05/05/2010 15:32:33 |
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beauanderos
1000+ Penny Miser Member
USA
2408 Posts |
Posted - 05/05/2010 : 16:38:51
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quote:
Originally posted by NDFARMER
Wheeler dealer, she ran it through the machine and looked at the total on the machine and then went to get the coins. If the total was not right she should have and would have said something then. I asked her that exact question I said is there anyway that two bills could stick together or is there anyway that the machine could be off? She said no there is no way the machine could be off. As UDEric said what if the shoe was on the other foot and when I got home I found I was ten rolls short? I am sure they would gladly hand me an extra 10 rolls next week when I pick up my order. (yeah right)(LOL)
How does she explain why she gave you the coins in the first place if there was a mistake? |
Hoard now and hold on!
http://coppermillions.blogspot.com/
http://wherewillyoubein2012.blogspot.com/ |
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/05/2010 : 17:15:33
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| Exactly beauanderos, I know I am right on this. She ran the bills through a counter and looked at the amount of the total on the counting machine and then went and got me the coins. If there had been a mistake she should have and would have said something then. But if I want to continue to get coins from this bank there is not much I can do. You heard of the expression being dead right? The law might say you have the right away in a cross walk but if you step out in front of that semi and he doesn't get stopped he was wrong and you were right but you're dead right. |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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twentybux
Penny Pincher Member
174 Posts |
Posted - 05/05/2010 : 21:45:26
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| NDFARMER, I again hate this for you. What a hosed up deal. |
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uthminsta
1000+ Penny Miser Member
USA
1872 Posts |
Posted - 05/05/2010 : 22:03:53
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quote:
Originally posted by NDFARMER ... and then she went and got me the coins...
At this point, the error is no longer your responsibility. Hopefully though, you and they will get to the truth of the matter without you having to shell out the C-note.
Her drawer was off by $100. She's trying not to get fired. Who can blame her? |
Come to the new and improved realcent: http://realcent.org
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cesario
Penny Pincher Member
129 Posts |
Posted - 05/06/2010 : 05:01:36
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| Dude, paragraph breaks, please. Some of us have really bad eyesight. |
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redneck
1000+ Penny Miser Member
1273 Posts |
Posted - 05/06/2010 : 06:19:36
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quote:
Originally posted by cesario
Dude, paragraph breaks, please. Some of us have really bad eyesight.
Dude, try some of these...
> |
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moboman
1000+ Penny Miser Member
USA
2555 Posts |
Posted - 05/06/2010 : 07:40:25
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quote:
Originally posted by cesario
Dude, paragraph breaks, please. Some of us have really bad eyesight.
At least he didnt use all caps.  |
"99% of all lawyers give the rest of them a bad name"
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NDFARMER
1000+ Penny Miser Member
USA
1197 Posts |
Posted - 05/06/2010 : 07:57:09
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| i sorry i not veri smart |
COPPER - the "poormans" precious metal!!!
SELLING - $100.00 face copper shipped to you for $189.00 machine rolled or bagged - PM me if your interested. |
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wheeler_dealer
Penny Collector Member
USA
402 Posts |
Posted - 05/06/2010 : 09:21:01
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| It's like bad tasting medicine. You can put it behind you but you wont forget it. Kill her with kindness next time you see her. Explain that you understand that somewhere an error occured and that you will make her right however you need her help getting you right and up your order of half boxes to make up for your LOSS. Either way its done unless you go to management. Don't burn the bridge, reinforce it. Good Luck and stay positive. |
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Copper Catcher
Administrator
USA
2092 Posts |
Posted - 05/06/2010 : 09:33:48
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It is a tough situation. I would suck it up and hand over the $100 and make sure you get the receipt from here on out for your records.
I would keep bring candy too and try to not show your anger or disappointment to know sure there is still a decent working relationship. You don't want them telling you next week they will no longer take loose coins or cancel your orders.
You have to hope that in the end it will all come out in the wash and soon you will be blessed with rolls of all silver or at the very least 40% ones...It will happen! |
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goodcoin
Penny Sorter Member
42 Posts |
Posted - 05/06/2010 : 09:55:02
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| Several years back I went to the bank and took out $5000. Out of the five stacks, one stack had only $900 while the next stack had $1100. Fortunately so I broke even. I could have been ahead by $100 or short $100. Now I always count the money in front of the teller before I leave the bank. They are only human and if they are the ones supplying you with the coin and you make a stink they can easily shut you off. lesson learned, make sure you get the receipt. It hurts but suck it up. You'll make out in the long run. I agree with copper Catcher, keep bringing the candy. |
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psi
Penny Collector Member
Canada
399 Posts |
Posted - 05/06/2010 : 13:15:29
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Assuming that your count and the machine's were both correct but differ by $100, there's got to be an extra $100 floating around somewhere and you know it's not with you. A machine error alone wouldn't explain the teller coming up short at the end of the day.
The teller noticing afterwards that the machine's count was off sounds a bit strange: why go to the trouble of using the machine, then not even bother to look at the total? If the missing $100 can't be fully explained by human or machine error, it's possible that it's a criminal matter. Personally I would not consider paying out of pocket to sort out this type of mess. |
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What would you do?
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